Help for the record in your hands
Contact Tenjin Factory in English at the monitored address below. We do not promise a fixed response time.
Email contact@tenjinfactory.comSAFE TO INCLUDE
DO NOT EMAIL
Passwords, access tokens, raw Apple receipts, full signed transactions, inspection photos, audio or a complete record.
Keep the app installed and do not clear its data. Leave the affected item in Action needed and use Try again when the service is reachable. Do not repeat the inspection simply to force a saved state.
Send the approximate time and exact status. Support must distinguish a protected local turn, a committed server record and a display or delivery problem before suggesting cleanup.
Direct notes, evidence, manual editing, review and standard exports do not use the LLM provider. Continue with Free when it is safe. A Kim outage does not by itself mean a note or photo was lost; trust the separate custody status.
In Account, check the current plan and remaining assists, then use Restore purchases. Apple controls charges, trial eligibility, cancellation and most refunds.
For an unknown charge or refund, check Apple purchase history and reportaproblem.apple.com. If entitlement still looks wrong, email the time, product name and non-sensitive error code—never a raw receipt or signed transaction.
Export each inspection you need before deletion. Standard formats are PDF, spreadsheet, JSON data and ZIP evidence package. Account deletion is in Account and cannot be undone after completion.
Deleting Inspector Kim does not cancel Apple billing. Open Manage Subscriptions separately before or after deletion.
Email contact@tenjinfactory.com with “Inspector Kim privacy request” in the subject. Tell us the kind of request; do not attach inspection content. We will verify identity before disclosing or deleting private records.
Email contact@tenjinfactory.com with “Inspector Kim security” in the subject. Describe the type of issue and time observed without attaching exposed content. We will arrange a safer follow-up if evidence is needed.
Service status
For a current service question, email support. Inspector Kim is not an emergency, safety, medical, legal or compliance service. If people or property may be in immediate danger, stop and contact the appropriate emergency service or qualified professional.